Bigpond mail or the latest name Telstra is a telecommunication company which is rapidly progressing and has been able to please users all around the world. The company is situated in Australia and has been providing email service for many years. The main feature of the Bigpond is to provide users with reliable email services. There are no such complaints made by users about the mail service. If users are looking for an efficient and reliable email service then get started with Telstra mail. Adding the features contained in it, Telstra has the best security system for email which will protect each and every piece of information in your email account. Users can be completely safe about their account privacy. There is no such issue while using the service but if users do face any such sort of problem regarding Bigpond then kindly reach out to Support Service.
As of the date, there are no such major issues/errors reported by users for Bigpond mail but there could be some minor issues. Do not worry these minor issues are not related to the functionality of the email service but the issue is related to the installation of Bigpond mail in android and ios devices. These are the kind of issues that users can face while using Bigpond. Let’s head to the portion where we can download the Bigpond on both the platform without any problem. Learn more on the Bigpond issues from Customer Care.
Downloading Telstra mail on iOS
- Users will have to simply open their App store
- Then in the search bar type in My Telstra.
- The application will be launched then tap on Download.
- Once the download is complete, tap in install.
- While installing the device will ask for the user’s password. Enter the password.
- Wait for the installation to get complete.
- Then to use the app, tap on the app.
Downloading Bigpond mail on Android
- Users will have to open their Playstore.
- In the search section type, My Telstra.
- Tap on the first app and click on download.
- After the download is complete the system has automatically installed the application.
- Once the installation is complete user can start using Telstra mail.
One of the main reasons for users not able to use the app may be due to not setting configuration. After downloading the Telstra mail user will have to configure their Telstra mail. The process for doing so is mentioned in the points below.
- The user will have to set the account type to IMAP.
- Next set the incoming server port to 993.
- Then the incoming mail server must be set to imap.telstra.com
- The outgoing server should be 465.
- The set the outgoing mail server to smtp.telstra.com
- The mail to be kept offline should be defined by the user.
- Then an encrypted connection must be SSL.
If there are still issue with installing Telstra mail on your android or ios then give us a call at the Bigpond Customer Care Number.