What to do Telstra Mail email to be de-activated?

Australian internet service provider, BigPond, is one of the best in the country. Subscribers get access to its webmail services. As a means of formal communication, email is preferred by both the public and private sectors. Using a web browser or a desktop computer, you can access BigPond’s email services. Internet Protocol Access (IMAP) permits access to one’s BigPond account from mobile devices and desktop programs. Since this is your first time using our service please feel free to contact our Support service so that we can walk you through the entire process of creating an account.

When you try to connect to your BigPond email account, do you see the message “Mailbox Deactivated”? If your account has been deactivated, there could be several reasons for this. While certain factors may be within your control, there are a couple that is out of your hands. Let’s take a closer look at the reasons why your BigPond email account may have been deactivated in the first place. After examining the probable causes, we’ll cover the methods that can help you revive your email account as soon as feasible. So don’t worry and continue reading.

Reasons for BigPond email account suspension.

  1. You’ll lose access to your BigPond email if you don’t pay the Telstra bill on time.
  2. Perhaps you have not logged into your account in quite some time. As a general rule, Telstra deactivates email addresses after 180 days of inactivity. Your email account can be reactivated quickly and easily.
  3. Telstra has suspended email accounts owing to spamming in the past. To avoid spamming, make sure no one else has access to your mailbox and is spamming from it.
  4. Close your Telstra account and your BigPond email will be canceled. They’ll keep it for 30 days, after which they’ll erase the email account and all of its data.
  5. If you’ve just moved or changed location and your email account isn’t working, it could be because of Telstra’s network.
  6. The “account deactivated” issue might occur when Telstra’s network or service is down.

BigPond Email Reactivation: How to Reactivate Your Account

  1. Pay the bill that’s due: If you owe a bill, you’ll know about it. Your Telstra 24*7 My Account allows you to pay your bill by logging in to your account. Your BigPond email account will be active within 24 hours of receiving your payment for the service.
  2. Register a new email address with BigPond if your account has been inactive for more than 180 days. Signing into your webmail could work. Alternatively, you can contact Telstra customer service to have your email reactivated.
  3. If you recently moved to a new location and there is a network issue in the location, contact the support team immediately.

These steps should hopefully help you regain access back to your account. If you cannot reactivate your account, contacting the Bigpond Technical Support team might be the best idea as they’ll fix the problem in no time.

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